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ORDER CHANGES & CANCELLATIONS
Orders are processed by our print shop at the time they are placed. This happens quickly. If you need to change or cancel your order, it must be done within 24 hrs of placing the order online. Orders cannot be cancelled or edited after the 24-hour window has passed.
All changes and cancellations are subject to a 30% fee (of your order total). This is applied to ALL CHANGES AND/OR CANCELLATIONS for ANY REASON. You will need to pay this fee before any edits can be made to your order.
To request a cancellation please email us and have your order number available.
If any item is undeliverable, refused, or otherwise unable to be accepted at its shipping destination, there will be a 50% surcharge (of your order total) and customer will be responsible for paying full shipping charges. This is Non-negotiable. Please check your shipping details before submitting your order. If you need to adjust shipping details after your order has been placed, contact us within 24 hrs to make any changes. After that time period has passed, no changes can be made.
Please note that all of our artwork is NON-REFUNDABLE. We understand that sometimes it is difficult to view art online, so if you are unsure about placing an order please contact us for more information prior to purchasing anything.
If the piece is damaged upon arrival, we can replace it for you. Please keep all packaging, take detailed photos of the damage and contact us for further instructions to replace your prints.
Damage claims must be made within 2 days of delivery.
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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Each one of our pieces is created by developing a series of hand-drawn layers, with its own intended purpose for the whole. Each layer is a sketch, painting or drawing that is made independently, using various artistic mediums in a way that makes it compliment the other layers. These layers are then digitally combined to make a single final piece. The final piece is then produced as a high-quality print on paper or canvas. To read more, go to: https://www.carlandcartography.com/creative-process
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