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          Artstorefronts Refund Policy
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REFUNDS & CANCELLATIONS



Orders are processed very quickly. Some orders go into production within the hour. if you need to change or cancel your order, it must be done within 24 hrs of placing the order online. Orders cannot be cancelled or edited after the 24-hour window. 

All changes and cancellations are subject to a 30% fee (of your order total). For changes, that amount needs to be paid before your change can be processed. For cancellations, that amount will be withheld from your order total.  

To request a cancellation, please email us with your order number and a reason for the cancellation request. 

 

 

UN-DELIVERABLE ITEMS



If any item is undeliverable, refused, or otherwise unable to be accepted at its shipping destination and the order is sent back, there will be a surcharge of 50% of your order total to attempt re-delivery. Please check your shipping details prior to placing an order. If you need to adjust shipping information after your order has been placed, email us within 24 hours. After that time has passed, no changes can be made. 

 

 

REFUNDS



Please note that all of our artwork is NON REFUNDABLE. We understand that sometimes it is difficult to view art online, so if you are unsure about any of our products, we encourage you to watch our unboxing videos or 
 email us for more information prior to purchasing anything.  

 

 

DAMAGES



If any items are damaged upon arrival, we can replace it for you. Damage claims must be made within 2 days of delivery. Please keep all packaging, take detailed photos of the damage and
 email us for further instructions. 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Each one of our pieces is created by developing a series of hand-drawn layers, with its own intended purpose for the whole. Each layer is a sketch, painting or drawing that is made independently, using various artistic mediums in a way that makes it compliment the other layers. These layers are then digitally combined to make a single final piece. The final piece is then produced as a high-quality print on paper or canvas. To read more, go to: https://www.carlandcartography.com/creative-process

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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ENTER TO WIN A FREE PRINT

Enter your email below and you will be entered into our monthly giveaway contest.

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This month's giveaway is a 11x14" paper print of Chicago IL.

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SAVE 15% ON YOUR FIRST ORDER

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This offer is valid for NEW CUSTOMERS only.

This offer is valid for items from our PRINT SHOP only- Exclusions Apply. 

This offer is only applicable to our print shop only. It cannot be used at in-person events.