Carland Cartography Refund Policy

Return Policy

REFUNDS

Please note that all of our artwork is NON REFUNDABLE. We understand that sometimes it is difficult to view art online, so if you are unsure about any of our products, we encourage you to email us for more information prior to purchasing anything.  

 

CANCELLATIONS

Orders are processed very quickly - Some orders go into production within the hour. if you need to change or cancel your order, it must be done within 24 hrs of placing the order online. Orders cannot be cancelled or edited after the 24-hour window. 

To request a cancellation, please email us with your order number and a reason for the cancellation request. 

 

UN-DELIVERABLE ITEMS

Please check your shipping details prior to placing an order. If you need to adjust shipping information after your order has been placed, email us within 24 hours. After that time has passed, no changes can be made. If any item is undeliverable, refused, or otherwise unable to be accepted at its shipping destination and the order is sent back, no additional attempts will be made. 

 

DAMAGES

If any prints are damaged upon arrival, we can replace it for you. Damage claims must be made within 2 days of delivery. Please keep all packaging, take detailed photos of the damage and email us for further instructions.